Refund and Returns

Refund & Return Policy

Welcome to Printnconnect.com. We want you to have a smooth and satisfying shopping experience. This Refund & Return Policy explains how returns, replacements, and refunds are handled for both new and refurbished products purchased from our website.

1. Eligibility for Returns

You may request a return if:

  • You received a damaged product
  • The product is defective or not working
  • You received the wrong item
  • The product is not as described on our website

To be eligible for a return:

  • The request must be made within 7 days of delivery
  • The product must be in the same condition as delivered
  • All accessories, manuals, and original packaging must be included

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products with physical damage after delivery
  • Items without original packaging or missing accessories
  • Used headphones/earphones (for hygiene reasons)
  • Software, digital products, or downloadable items

3. Return Process

To request a return:

  1. Contact our support team at [Insert email or phone]
  2. Provide your order number and reason for return
  3. Our team will verify the request and guide you through the next steps
  4. A pickup will be scheduled through our courier partner (where applicable)

Please ensure the item is packed securely to avoid damage during transit.

4. Inspection & Approval

After the product is received:

  • Our quality check team will inspect the item within 3–5 working days
  • Approval or rejection of the return will be based on condition and eligibility

If approved, you will receive a refund or replacement as per your choice.

5. Refund Process

Refunds may take:

  • 5–7 working days for online payment refunds
  • 7–10 working days for bank transfers

Refunds will be issued only to the original payment method used at checkout.

Shipping charges (if any) are non-refundable unless the return is due to our mistake.

6. Replacement Policy

You may opt for a replacement instead of a refund if:

  • The product is defective or damaged
  • The wrong item was delivered

Replacements are subject to availability. If a replacement is not available, a full refund will be issued.

7. Warranty Returns

If your product includes a warranty:

  • Warranty claims must follow the standard warranty terms
  • Repairs or replacements will be provided as per warranty rules

Warranty does not cover physical damage, liquid damage, or unauthorized repairs.

8. Cancellation Policy

You may cancel an order only if:

  • It has not been shipped yet

Once shipped, the order cannot be cancelled and must follow the return process.

9. Contact Us

If you have questions about returns or refunds, please contact us:

Thank you for shopping with Printnconnect.com. We appreciate your trust in our products and services.